Opt Out Management

End users who do not want to receive your messages must be able to opt out. ExcelSend manages this for you using a Stop List. Any message sent to a number that's on the stop list is automatically blocked.

ExcelSend manages opting out automatically.


If the message you send can be replied to* and if the end user replies with STOP then their number will be added to your stop list.

*Some countries allow an alphanumeric sender id which prevents the end user from replying to the message.

Opt Out Instruction

When sending a message you can choose to add an Opt Out Instruction. This is part of the message and shows the end user a freephone number they can call to opt out. When an end user does this their number is added to your stop list.

The opt out instruction is added to the end of your message and this increases the length of your message by 19 characters. This may cause the message to require more parts to be sent and therefore cost more. more about parts...
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